Read this article and learn how to get a true perspective of how people shop using their smartphones and create a great mobile customer experience based on real behaviours www.webcredible.co.uk | 10/1/11 3:00 AM

Learn how to get under their skin and improve customer experience with this quick guide to Contextual Inquiry modelling, a technique for studying users in their natural environment and sorting the data into easy to analyse models. www.webcredible.co.uk | 9/1/11 3:00 AM

Illogical information structure leads to bad user experience. Read this article on tree testing and make sure you get it right so your users can find what they are looking for. www.webcredible.co.uk | 7/1/11 3:00 AM

A diary study is a useful tool to help learn about user behaviour as it provides a record of thoughts and actions in context. Read this guide to master the art of diary study research. www.webcredible.co.uk | 6/1/11 3:00 AM

Alpha.gov.uk has been designed with customer experience and user needs at the top of the agenda. Read this article for an initial review and further thoughts for this great website. www.webcredible.co.uk | 5/16/11 3:00 AM

With demand for innovative user-research methods increasing, learn how storytelling can be used in user experience design www.webcredible.co.uk | 5/3/11 3:00 AM

Usability and page design for websites on mobile phones is very different to that of PCs. These essential mobile usability guidelines will help ensure your site works well for mobile visitors. www.webcredible.co.uk | 3/10/11 2:00 AM

Usability testing games is a relatively new field. Read some top methods for social game usability testing. www.webcredible.co.uk | 3/2/11 2:00 AM

With Video on Demand becoming more popular and widespread, read about our research findings on VoD behaviour trends www.webcredible.co.uk | 3/1/11 2:00 AM